Refund & Returns Policy
1. Overview
Firstly, at the Official Foundayo Shop, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, this is how our Refund & Returns Policy is handled.
2. Return Eligibility
To be eligible for a return:
- The item must be unused and in its original packaging
- The return request must be made within 14 days of delivery
- Proof of purchase is required
Secondly, we reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
Furthermore, for safety and hygiene reasons, certain items may not be eligible for return once opened.
4. How to Request a Return
To initiate a return, please contact us:
📧 info@officialfoundayoshop.com
Include:
- Your order number
- Reason for return
- Photos (if applicable)
Our support team will guide you through the next steps.
5. Refund Process
However, once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
7. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
Furthermore, we will arrange a replacement or refund where applicable.
8. Order Cancellations
Orders may be canceled before they are processed or shipped. Once shipped, the return process will apply.
9. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your card provider
- Allow additional processing time
10. Contact Us
For any questions regarding refunds or returns:
📧 info@officialfoundayoshop.com
📍 Florida, USA